OK, a quick update on yesterday’s blog post, on how individual people work hard at fixing the problems of corporate policy. Yesterday the service tech came by anyway, left his business card, found and fixed the problem for the hum..asked that I double check this morning, and if it was still a problem he’d come back out. So while the corporate policy was to stiff arm the customer, the tech in the field saved the day. Thank you to the engineer and the developers who make the world work in spite of policy.